Audience Care Processing Coordinator

JOB SUMMARY: As part of the Audience Care and Engagement team, ensure timely and accurate processing of contributions and other key member data.
RESPONSIBILITIES:
• Process daily lockbox donations
• Perform data download and upload operations from outside sources
• Perform selected charge card operations, including refund processing
• Distribute daily reports
• Coordinate printing of pledge response forms
• Send daily e-mail pledge confirmations
• Process daily non-lockbox donations
• Process special donations, e.g. stock gifts and estate gifts
• Manage special premium offer processing
• Track on-air campaign results and compile/distribute reports
• Write and mail welcome letters, donor-advised fund letters, and memorial donation letters
• Act as liaison between vendors and CPBN for car donation process
• Assist with new projects that interface with the membership database
• Have a thorough knowledge of online donation system

• Respond to constituents by e-mail, phone, mail and in-person and update donor records as needed
• Maintain accurate records of constituent interactions
• Train and supervise volunteer phone operations during on-air campaigns
• Assist at events
SKILLS AND REQUIREMENTS:
• Attention to detail
• Highly organized
• Ability to establish priorities and maintain deadlines
• Excellent customer service skills
• Working knowledge of Microsoft Word, Excel, mail merge required
• Superior communication and interpersonal abilities
• General database knowledge, CRM experience a plus
• Experience with financial systems a plus
• Ability to work a flexible schedule required, including early/late hours and weekends
• Experience in a not-for profit member services department, with event experience a plus

DEADLINE: 2018-01-31

RESPONSIBILITIES:

REQUIREMENTS:

HOW TO APPLY:

To Apply: Send resume, cover letter (including where candidate learned about the position), and salary requirements to: Chief Financial Officer, Connecticut Public Broadcasting, Inc., 1049 Asylum Avenue, Hartford, Connecticut 06105 or email to humanresources@cpbn.org. No phone calls, please.

Job posted by an EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER